Assessment of patient satisfaction of services in primary healthcare centers of Shivamogga: a cross-sectional study

Background: India is the second most populous country in world. Studies have shown that quality of primary health care low to middle income countries very poor. Patient’s perception service provided has strong relation with utilization services. Hence it’s important monitor delivery systems gain more knowledge about systems.Methods: A cross-sectional study was conducted selected healthcare centres (PHCs) Shimoga. 5 PHCs were by simple random sampling. 30 patients attending facility randomly chosen for exit interview. Data regarding patient’s collected using a questionnaire.Results: Majority participants (68%) found services be satisfactory. Patients showed high satisfaction towards explanation problem doctor (84%) and cleanliness (87.3%). Poor seen availability medicines (54%) behaviour paramedical staff (46%).Conclusions: There need improve achieve better patient utilization.